Refund policy
We strive to create craveable and classic baked goods and frozen products. But sometimes we miss the mark.
In the unlikely event that you are not happy with your V&G item, please let us know about the problem within 48 hours and then return the uneaten portion to the bakery within three business days of receipt of your product. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our product, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve processed your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vikingsandgoddessespiecompany.com.
CANCELLATION POLICY
Please be aware that we are unable to cancel orders with less than 24 hours notice. In some, but not all cases, it may be possible for us to offer full or partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.
You can always contact contact@vikingsandgoddessespiecompany.com.